6 tips in successfully handling new-patient phone calls include…
Is your office staff having difficulty mastering new-patient phone calls and scheduling new patients?
6 tips in successfully handling new-patient phone calls include:
1- The phone should be answered by the second ring.
2- Clearly states the correct name of the practice.
3- Avoid putting caller on hold, and if you have to, make it for no more than 30 seconds.
4- Get the caller’s name, phone number, and how they heard about the practice.
5- Show interest in the patient and how you can help them.
6- After answering the caller’s questions and collecting all the necessary information, schedule the appointment.
And remember, H. J. Ross Company is the expert with over 40 years of experience in dealing with a wide range of chiropractic billing issues.
